We will not accept any claim that is more than sixty (60) days from the date of service. Standard warranty policies remain in effect at all times.

In order to process your claims in a timely manner, please ensure the following information is on the claim when you submit it for payment.

Your Company Name and Address
Model and Serial Number of the air conditioner
Date of Purchase
Date of Service
Customer Name and Address
Detailed description of the service work performed
Claim Total

If a repair part or air conditioner was shipped to you, please provide a copy of the packing list.

If an air conditioner was replaced and the rating plate sticker is required to be returned, please return the original 4 x 6 sticker. Copies will not be allowed. Sample rating plate stickers may be found under the Technical Information Tab (What's Your Model?)

If we require the air conditioner to be returned for evaluation and it is found to be operating properly, you will be responsible for the return freight. You will also be responsible for the freight and air conditioner costs associated with the shipment of the replacement air conditioner.

Our mailing address is: RV Products
P.O. Box 4020
Wichita, KS 67204
Our shipping address is: RV Products
3050 N St Francis
Wichita, KS 67219

Failure to provide the required information will delay the processing time of your claim or could result in the claim being denied.

Thank you for your cooperation.

RV Products Customer Service